Frequently asked questions
Short answers to the questions we hear most often from customers in Nairobi and across Kenya.
Do you have a shopping cart?
No. This is a catalogue-to-WhatsApp shop. You order by WhatsApp or phone after checking the product page.
Are prices in KSh?
Yes. All prices are in Kenyan Shillings. Prices updated July 2026.
How do I know the right height?
Start with our fit hub and the stick height or crutch sizing guides. We can double-check on WhatsApp.
What does weight capacity mean?
It is the maximum user weight the aid is rated for. Do not exceed it. Choose heavy-duty models for higher needs.
Same-day delivery?
Available in Nairobi when stock and order timing allow. Countrywide is typically next day by courier.
Can I pay with M-Pesa?
Yes. We also offer pay on delivery in Nairobi and bank transfer.
Is this medical advice?
No. We sell mobility support products. For clinical decisions after surgery or injury, consult your doctor or physiotherapist.
Where is the shop?
Junction Trade Centre, Nairobi CBD, Nairobi, Kenya. See contact for map and hours.
Walking Sticks & Crutches Kenya sells walking sticks, crutches, walking frames, rollators and mobility accessories in Nairobi, with same-day delivery in Nairobi and next-day delivery countrywide.